In their article, “From Alternative to Essential: Leading in the New ADR Landscape,” JAMS CEO and President Kimberly Taylor and Executive Vice President, Chief Financial Officer and Chief Operating Officer Nate Brooks examine how alternative dispute resolution has evolved into a core component of modern legal strategy. Drawing on recent industry data, they outline how organizations are increasingly relying on ADR not just to resolve disputes, but to manage risk, control costs and support business outcomes. 

Taylor and Brooks point to several factors driving this shift, including the rise of new technologies, higher expectations from users and the need for experienced neutrals. They emphasize that while tools and processes are evolving, credibility and sound judgment remain essential to achieving effective outcomes.

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